No Fine Print
Writing in the Wall Street Journal, Missy Sullivan noted that many user agreements, warranties, and disclaimers that come with products are nearly unreadable. Intentionally set in very small type, they actually discourage people from understanding them. Because of this, many people don’t read all the terms of contracts before signing them. A university professor of graphic communication pointed to a 32-page user agreement that came with his new smartphone, and said of the company, “They don’t want you to read it.”
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