The Right Information
Our flight had been airborne about 15 minutes when the pilot announced that the aircraft had a serious problem the crew was trying to analyze. A few minutes later, he announced that it was a vibration and that we would have to return to the airport. Then the flight attendants made a series of step-by-step announcements explaining what was going on and what would happen once we were on the ground. In an event that could have been terrifying, the fears of the passengers were relieved because we were given the right information.
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